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Frequently Asked Questions
Find answers to some common questions we get.
It's up to you. Any of our programs can be purchased personally, or through your employer. If you purchase personally, your invoice is downloadable in case you can be reimbursed by your employer.
If you need more seats than the options offered on the program page for the training you'd like to purchase, reach out to hello@myla.training for a quote to accommodate all the persons you'd like to buy for in one transaction.
If you represent a dental practice with employees, the Cybersecurity Essentials program should be purchased annually for each member of your team. A certificate of completion will have the name and date of completion of the single person who registered. Ideally you would have a certificate of completion for each employee or agent at your practice.
It depends. In most jurisdictions, annual security awareness training is required for anyone with access to patient health information in order for the practice as a business to meet privacy compliance. Legal requirements and penalties will vary, with some businesses in certain locations having very little responsibility while others will have stricter responsibilities and penalties. Most regulatory colleges either require, or strongly recommend security awareness training in order to maintain accreditation. We recommend you check with your regulatory college to obtain a copy of their guidelines for electronic medical records, and also check the Information Privacy Commissioner of Canada’s guide to Canada’s Privacy Laws here: www.priv.gc.ca or speak to a lawyer in your area to clarify your legal responsibility as it relates to cybersecurity.
Yes, it does expire for most programs including our Cybersecurity Essentials for Dental Teams. Training certificates are valid for the calendar year. It must be completed annually by every team member to keep your cybersecurity and data safety awareness up to date.
We currently accept major credit cards, including VISA and MasterCard
Yes. All purchases will automatically send an invoice as receipt of purchase to the email used to register for the program.
If you have purchased a program in error and have not viewed or downloaded any of the content, a refund may be granted within 7 days of purchase. Reach out to hello@myla.training immediately to discuss a refund.
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